The rapidly growing airline company, Emirates Airline, just cannot be stopped! Forecasts predict that it will be the biggest airline in the world in 2010. Of course this will only be possible if the company's IT support also grows accordingly. IGI helped CIO Patrick Naef to get an IT organization, which was bordering on the chaotic with bad performance and numerous failures and faults, fit and into shape. Within just nine months the IT had been re-positioned in the company, interfaces to the customer had been re-designed, efficiency and service quality were improved immensely with the introduction of continuous processes and transparent responsibilities. The success achieved was acknowledged both internally and externally: Customer satisfaction rose significantly, "No 1 & 2 (severity) Incidents" in production fell by 90% within a year, and the project helped Emirates Group IT to win the "Middle East CIO 20 Award", which distinguishes the 20 best organizations using IT innovatively and contributing significantly to the value generation of the company.

In 2002 Deutsche Bahn's IT Division was faced with the challenge of merging and making two IT organizations, which had been operating independently of one another, more efficient and more customer-oriented.

IGI supported DB Systems and its Managing Director, Mr. Detlef E. Exner, for ten months in significantly increasing IT efficiency, improving IT speed and quality, creating a customer-oriented IT organization, establishing standardized and transparent responsibility structures, and increasing overall employee and customer satisfaction. This was only made possible in this short time by the IGI-Lab® method, because it systematically cleared system-inherent conflicts between departments out of the way in the preliminary stage and helped to mobilize employees for the transformation of two extremely rigid, inefficient IT units into a competitive and customer-oriented IT organization.